ORDER PROCESSING TIME
Orders are usually processed and dispatched on the same day as purchase if bought before 2.30pm, Monday to Friday, excluding weekends and Bank holidays. If you order at the weekend then your order will be shipped out to you on the Monday.
Estimated arrival of all UK deliveries is 2 – 3 days. Outside of the United Kingdom will be approx 5 – 7 working days. This can vary due to customs in each country.
We use Royal mail post for UK parcels and Royal Mail International for all other parcels outside of the UK.
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information , your order processing may be delayed.
RISK-FREE SHOPPING/SHIPPING GUARANTEE:
We always want to get your order to you as quickly as possible, but unfortunately sometimes unexpected delays (customs, weather, etc.) do happen. If for whatever reason your goods don't arrive, we will either send a replacement product free of charge you will be refunded in FULL for that item. This is our promise to you!
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
By placing an order at Ultrapure Solutions, you are responsible for the cost of return shipping back to us.
PLEASE NOTE: All items must be returned unopened and in their original condition. We cannot give a refund for an opened bottle.
For Refund Policy Click Here